City of South Charleston Sanitary Board : Customer Service

Choose an option from the menu below, depending on your needs:

Paying Your Bill

Account Adjustment Policy

Customer Education/Tips

Storm Water Project

Sewer Rate Ordnance

Request Service

Please call the SCSB at 304-768-4140
(Monday - Friday 8 a.m. to 4:30p.m.)

Be prepared to provide the following information:

Your daytime phone number, including
the area code
The address where you wish to start or stop service
Instructions to start or stop service

Terminate Service

Please call the SCSB at 304-768-4140
(Monday - Friday 8 a.m. to 4:30p.m.)

The account will remain in the customer’s name until the South Charleston Sanitary Board receives the final meter reading from the WV America Water Company. When you contact us, please provide:

Your daytime phone number, including the area code
The address where you wish to start or stop service
Your SCSB account number
Instructions to start or stop service

Our friendly and knowledgeable staff is here to help you with any questions you may have.

Our offices are located at:

City of South Charleston
1 Rockcrest Drive
Box 8336
South Charleston, WV 25303

Or we can be reached by Phone or Fax at:

Phone: (304) 768-4140
Fax: (304) 768-1639

You can email us at:

info@scsbwv.com

Comparison of SCSB Sewer Rates to Other Local Systems in the Kanawha River Valley Area

Average Bill Based on 4,500 Gallons

System	3400 Gallon Usage	Minimum Billing
South Charleston	$36.56	$20.74
St. Albans MUC	$39.50	$34.50
Cross Lanes (Union)	$39.92	$23.48
Nitro	$45.88	$28.91
Putnam PSD	$46.89	$27.58
Charleston	$48.48	$26.06
Sissonville PSD	$48.65	$28.62
Hurricane	$48.88	$29.00
Malden PSD	$51.54	$30.32
Marmet	$52.35	$36.10
Dunbar	$52.39	$33.42
Elk Valley PSD	$55.91	$26.50
Greater St. Albans	$57.61	$34.44
Winfield	$59.67	$35.10
West Dunbar PSD	$61.09	$44.14
Kanawha PSD	$70.05	$43.38
Belle	$72.34	$43.12
Handley	$72.42	$42.60
Glasgow	$82.38	$48.46
Cedar Grove	$87.89	$51.70

In accordance with the SCSB tariff, service charges for sewer use are based upon the metered amount of water used by the customer. Rates accurate as of 09/24/25.