City of South Charleston Sanitary Board : Account Adjustment Policy

An adjustment may only be requested by the customer of record.

Types of Adjustments

West Virginia Water Company adjustment
WVAWC adjusts usage for several reason including hidden leaks, over read meter, and public relations. After a customer requests an adjustment from WVAWC, SCSB billing department reviews the monthly meter information from WVAWC and recommends an adjustment if necessary. In cases that the meter information cannot be used, the customer’s monthly use is estimated from the average of previous 6 month period. The SCSB does not make public relations adjustments.

Non-Sewer Usage Adjustments
Request for an adjustment due to water that is not returned to the sewer including water used for swimming pools, lawn watering, cooling towers, and coin laundries. The SCSB does not make adjustments for the uses nor does the SCSB allow deduct meters to be installed on the water line.

Penalties
The SCSB customers are charged a 10% penalty on current fees when payment is not received by the due date, as permitted by the WV Public Service Commission.

Bankruptcy
Charges are removed from SCSB account when the Bankruptcy is discharged by the Bankruptcy Court

Comparison of SCSB Sewer Rates to Other Local Systems in the Kanawha River Valley Area

Average Bill Based on 4,500 Gallons

System	4500 Gallon Usage	Minimum Billing
South Charleston	$48.99	$20.74
Nitro Sanitary	$45.23	$22.07
Elk Valley PSD	$54.92	$22.25
Hurricane	$49.17	$22.42
Sissonville	$55.67	$24.74
Putnam PSD	$53.46	$23.76
City of St. Albans	$48.48	$24.38
Charleston	$64.17	$26.06
Cross Lanes (Union)	$34.43	$15.30
Dunbar	$58.71	$29.16
Poca	$51.84	$29.44
Winfield	$59.09	$26.26
Kanawha PSD	$61.11	$36.43
Cedar Grove	$78.98	$37.60
Belle	$88.65	$40.12

In accordance with the SCSB tariff, service charges for sewer use are based upon the metered amount of water used by the customer.Rates accurate as of 10/22/19.